The CareGiver Partnership Earns STELLAService ‘Excellent’ Rating for Third Consecutive Year

by Lynn Wilson, Founder of The CareGiver Partnership

Independent e-commerce rating agency STELLAService has again awarded The CareGiver Partnership an “Excellent” rating for its customer service, with outstanding designations in four main areas.

We hear it again and again: To the customer who has many online shopping options, service is the final differentiator. I’m pleased to say we’re often referred to as “the Zappos of home health care products,” meaning our customer satisfaction rating sets us apart, and STELLAService rates us as highly as Amazon and Wal-Mart.

In addition to our overall rating of “Excellent,” The CareGiver Partnership received further outstanding designations in four areas:
  • Telephone and e-mail support
  • Shipping speed
  • Product fit and quality
  • Ease of returns and speed of refunds

Our ratings are important to us because they reinforce that our Personalized Attention(SM) service is recognized and our knowledgeable staff meets our high standard of service excellence. In addition to our STELLAService rating, The CareGiver Partnership has an A+ Better Business Bureau and 85% of our customers rate it a 9 or 10 (thank you to our great customers!).

STELLAService was founded on the premise that service is increasingly important in shoppers’ decision-making processes, and its mission is to help consumers find businesses with great service. Its undercover evaluation team navigates Web sites, conducts usability tests, orders and returns products, and engages in more than a dozen interactions with customer service representatives via phone, e-mail and live chat.

Because the STELLAService seal is a trust mark that objectively and credibly communicates to shoppers that a business is dedicated to providing great customer service, online retailers like Google have integrated STELLAService into their shopping comparisons.

As you may have heard, Tom and I also are the publishers of “Negotiate Anything! Secrets to make businesses treat your fairly. And for businesses ... how to pull ahead of the competition through excellent customer service.” We are offering this 266-page book in electronic version free for a limited time. To claim a copy, valued at $9.95, visit Smashwords and enter code UD29U at checkout.

About The CareGiver Partnership. The CareGiver Partnership helps caregivers and their
Call us and experience our friendly customer service!
loved ones with answers to their caregiving questions, including information about home health care products and supplies, from our Wisconsin-based team of Product Specialists who are all current or former caregivers. The company’s Web site provides the largest online library of resources on subjects most important to caregivers — from arthritis to assisted living, and Parkinson’s to prostate cancer — as well as access to more than 3,000 home care products for incontinence, skin care, mobility, home safety and daily living aids. The CareGiver Partnership was founded in 2004 by Lynn Wilson of Neenah, Wis. Visit to learn more or call 1-800-985-1353. 
Help support this ad-free blog by answering several questions about caregiving here. It will take just two minutes.


Post a Comment