The CareGiver Partnership Again Turns Customer Research Into Service Excellence

The CareGiver Partnership's team of Product Specialists

by Lynn Wilson, Founder of The CareGiver Partnership

With research showing consumers most value knowledgeable service, here at The CareGiver Partnership, we’ve applied this concept to continually improve Personalized Attention(SM) — our own brand of customer service that has again received top ratings.

As a result of ongoing research and conversations with family caregivers and seniors throughout the United States, what we’ve learned is what matters most to caregivers is being able to speak to someone who is knowledgeable, which is why our call center is staffed by women who all are current or former caregivers with 2 to 7 years’ training. All are highly knowledgeable about the more than 500 incontinence products we carry. And all calls during business hours are answered by the third ring by a real person, which is what truly sets us apart.

We’ve been conducting research among caregivers and their loved ones since 2004. And the result is continued growth, a STELLA Service rating of “Excellent,” a Better Business Bureau rating of A+, and 9 out of 10 customers rating it a 9 or 10.

Research shows consumers also value service after the sale, friendly and available staff, and flexible return/exchange policies. Areas of our buying experience that have grown from this research include a secure and easy online shopping experience and our “Try Before You Buy” sample service, which saves the first-time buyer of incontinence products about $130 by avoiding trial and error buying until they find what works best for them.

As a result of 30 years of studying customer service, we’ve published “Negotiate Anything! Secrets to make businesses treat your fairly. And for businesses ... how to pull ahead of the competition through excellent customer service.” The 266-page book, written for everyone from CEOs to the average consumer, outlines how a company that cares about its customers is winning with impeccable, personalized service.

For a limited time, the e-book version is being offered for free. To claim a copy, valued at $9.95, visit Smashwords and enter code UD29U at checkout.

About The CareGiver Partnership. The CareGiver Partnership helps caregivers and their loved ones with answers to their caregiving questions, including information about home health care products and supplies, from our Wisconsin-based team of Product Specialists who are all current or former caregivers. The company’s Web site provides the largest online library of resources on subjects most important to caregivers — from arthritis to assisted living, and Parkinson’s to prostate cancer — as well as access to more than 3,000 home care products for incontinence, skin care, mobility, home safety and daily living aids. The CareGiver Partnership was founded in 2004 by Lynn Wilson of Neenah, Wis. Visit to learn more or call 1-800-985-1353.

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