by Lynn
Wilson, Co-Founder of The CareGiver Partnership
The CareGiver Partnership has earned
the ”Excellent” rating by STELLAService, an independent organization that
evaluates 350 attributes of online retailers. We are celebrating this
recognition by offering free copies of our book on customer service principles
for businesses and practical guidelines and help for consumers.
As a leading retailer of incontinence
supplies and products, including adult diapers and thousands of other items, since
2004, we’ve focused on providing the highest level of customer service. This
month, we received the “Excellent” rating from STELLAService, an independent,
third-party organization that rates online retailers.
STELLAService ratings are the result of “secret shoppers”
who evaluate 350 attributes, including shopping experience, site usability, ordering
process, delivery timing, order status communication, answering questions and
overcoming obstacles when necessary,
and overall customer support. Unlike other
trust ratings,
the STELLAService seal is
earned; it is not based on popularity nor can it be purchased.
We
are proud to have exceeded the established standards of service to earn the
recognition of STELLA. The STELLA seal is displayed in the upper left corner of
our Web site next to the McAfee safety certification. We are in good company,
having earned the same rating as Walgreens, Drugstore.com, CVS, Rite-Aid and
Wal-Mart.
This
is another example of creating and maintaining an open and honest relationship
with our customers. Our all-female team of current and former caregivers helps
our customers with answers to their questions. Unlike some other online
retailers, we actually encourage customers to call us with questions.
For the past five years, the Better Business Bureau has
consistently rated The CareGiver Partnership an “A” based on 16 factors. Last
week, we were moved up to an A+ rating, the highest given to a business.
 |
| Get a free copy, a $9.95 value |
We’ve
turned our passion for outstanding customer service into a book, “Negotiate
Anything!,” which helps consumers get their money’s worth when dealing with businesses.
It also includes proven strategies that businesses of all sizes can use to
improve their customer service. A free copy is available here,
with 10 e-book formats to choose form. Use code UD29U at checkout. The 266-page book is published by Saxony-Coburn.
The CareGiver
Partnership is a national direct-to-consumer retailer of home healthcare
products for incontinence, diabetes, nutrition support and more. In its fifth
year of providing products and services that help caregivers and loved ones
maintain personal dignity, the company also offers an online library of more
than 1,100 family caregiver resources and personal service by experts in
caregiving. Call 1-800-985-1353 or visit online at www.caregiverpartnership.com.
0 comments:
Post a Comment