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| The CareGiver Partnership's team of Product Specialists |
by Lynn Wilson, Founder of The CareGiver
Partnership
With research showing consumers most value
knowledgeable service, here at The CareGiver Partnership, we’ve applied this
concept to continually improve Personalized Attention(SM) — our own brand of
customer service that has again received top ratings.
As a result of ongoing research and
conversations with family caregivers and seniors throughout the United States, what
we’ve learned is what matters most to caregivers is being able to speak to
someone who is knowledgeable, which is why our call center is staffed by women
who all are current or former caregivers with 2 to 7 years’ training. All are
highly knowledgeable about the more than 500 incontinence products we carry. And
all calls during business hours are answered by the third ring by a real
person, which is what truly sets us apart.
We’ve been conducting research among
caregivers and their loved ones since 2004. And the result is continued growth,
a STELLA Service rating of “Excellent,” a Better Business Bureau rating of A+,
and 9 out of 10 customers rating it a 9 or 10.
Research shows consumers also value service
after the sale, friendly and available staff, and flexible return/exchange
policies. Areas of our buying experience that have grown from this research
include a secure and easy online shopping experience and our “Try Before You Buy” sample service, which saves the first-time buyer of incontinence products
about $130 by avoiding trial and error buying until they find what works best
for them.
As a result of 30 years of studying customer
service, we’ve published “Negotiate Anything! Secrets to make businesses treat
your fairly. And for businesses ... how to pull ahead of the competition
through excellent customer service.” The 266-page book, written for everyone
from CEOs to the average consumer, outlines how a company that cares about its
customers is winning with impeccable, personalized service.
For a limited time, the e-book version is
being offered for free. To claim a copy, valued at $9.95, visit Smashwords and
enter code UD29U at checkout.
About The
CareGiver Partnership. The CareGiver Partnership helps caregivers and their
loved ones with answers to their caregiving questions, including information
about home health care products and supplies, from our Wisconsin-based team of
Product Specialists who are all current or former caregivers. The company’s Web
site provides the largest online library of resources on subjects most
important to caregivers — from arthritis to assisted living, and Parkinson’s to
prostate cancer — as well as access to more than 3,000 home care products for
incontinence, skin care, mobility, home safety and daily living aids. The
CareGiver Partnership was founded in 2004 by Lynn Wilson of Neenah, Wis. Visit
http://www.caregiverpartnership.com to learn more or call 1-800-985-1353.
Watch this video on how to receive $60 in coupon savings.
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