by
Lynn Wilson, Founder of The CareGiver Partnership
Independent
e-commerce rating agency STELLAService has again awarded The CareGiver
Partnership an “Excellent” rating for its customer service, with outstanding
designations in four main areas.
We
hear it again and again: To the customer who has many online shopping options,
service is the final differentiator. I’m pleased to say we’re often referred to
as “the Zappos of home health care products,” meaning our customer satisfaction
rating sets us apart, and STELLAService rates us as highly as Amazon and
Wal-Mart.
In
addition to our overall rating of “Excellent,” The CareGiver Partnership
received further outstanding designations in four areas:
- Telephone and e-mail support
- Shipping speed
- Product fit and quality
- Ease of returns and speed of refunds
Our ratings are important to us because they reinforce that our Personalized
Attention(SM) service is recognized and our knowledgeable staff meets our high
standard of service excellence. In addition to our STELLAService rating, The
CareGiver Partnership has an A+ Better Business Bureau and 85% of our customers
rate it a 9 or 10 (thank you to our great customers!).
STELLAService
was founded on the premise that service is increasingly important in shoppers’
decision-making processes, and its mission is to help consumers find businesses
with great service. Its undercover evaluation team navigates Web sites,
conducts usability tests, orders and returns products, and engages in more than
a dozen interactions with customer service representatives via phone, e-mail
and live chat.
Because
the STELLAService seal is a trust mark that objectively and credibly
communicates to shoppers that a business is dedicated to providing great
customer service, online retailers like Google have integrated STELLAService
into their shopping comparisons.
As
you may have heard, Tom and I also are the publishers of “Negotiate Anything!
Secrets to make businesses treat your fairly. And for businesses ... how to
pull ahead of the competition through excellent customer service.” We are
offering this 266-page book in electronic version free for a limited time. To
claim a copy, valued at $9.95, visit Smashwords and enter code UD29U at
checkout.
About The CareGiver Partnership. The CareGiver
Partnership helps caregivers and their
loved ones with answers to their
caregiving questions, including information about home health care products and
supplies, from our Wisconsin-based team of Product Specialists who are all
current or former caregivers. The company’s Web site provides the largest
online library of resources on subjects most important to caregivers — from
arthritis to assisted living, and Parkinson’s to prostate cancer — as well as
access to more than 3,000 home care products for incontinence, skin care,
mobility, home safety and daily living aids. The CareGiver Partnership was
founded in 2004 by Lynn Wilson of Neenah, Wis. Visit
http://www.caregiverpartnership.com to learn more or call 1-800-985-1353. Help
support this ad-free blog by answering several questions about caregiving here. It will take just two minutes.
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